Candid Comms podcast with Rachel Miller

Welcome to the Candid Comms podcast

Welcome to episode one of the Candid Comms podcast, which connects internal communication professionals to the latest advice and guidance to help you thrive in your role. Your host is international Comms consultant, trainer and mentor Rachel Miller of All Things IC.

Transforming your Internal Comms S1 E2

Welcome to the second episode of the Candid Comms podcast with Rachel Miller. 

I've revealed what you need to know, do and think about if you want to transform your internal communication. 

In this week's episode you'll discover: 

• Why you need to define transformation.
• The analogy I use when creating a transformation process.
• Why you need to focus on qualitative insights, so you can make informed decisions. 
• Practical ideas and inspirational advice to help you transform your internal comms.
• How to think about the future state of your communication.
• Some of the techniques I use with All Things IC's clients to help them transform their organisation's communication.

Do let me know what you think of this episode and don't forget to rate, review and subscribe.

Useful links:

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Show notes: allthingsic.com/podcast.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

About
Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK. 

 

Working successfully with leaders S1 E3

Welcome to the third episode of the Candid Comms podcast with Rachel Miller. 

I've revealed what you need to know, do and think about if you want to work successfully with leaders.

Expect practical ideas and inspirational advice to help internal communicators thrive in their role.

This week's episode covers:

• Busting the leadership jargon.
• Working relationships with leaders and how you show up.
• How do your leaders describe internal communication?
• The role of leaders to role model behaviour. 
• How to turn insight into action.
• How to work successfully with leaders.
• What is a trusted adviser?
• How to build rapport with leaders.
• Why personal brand matters.
• Business partnering.
• How to have conversations with leaders.

Do let me know what you think of this episode and don't forget to rate, review and subscribe.

Useful links:

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Show notes: allthingsic.com/podcast.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

About
Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.

 

How to work well with HR S1 E4

Welcome to the fourth episode of the Candid Comms podcast with Rachel Miller. 

I've revealed what you need to know, do and think about if you want to work successfully with your HR/People colleagues.

Expect practical ideas and inspirational advice to help internal communicators thrive in their role.

This week's episode covers: 

• Purpose of internal communication
• How to increase clarity between Comms and HR
• An exercise to help you make decisions
• Who owns what?
• The importance of definitions, including employee engagement
• Comparing notes between HR and Comms
• What you need to do to work successfully with your HR colleagues 
• Thinking about the teams as individuals
• How to share knowledge informally.

Do let me know what you think of this episode and don't forget to rate, review and subscribe.

Useful links:

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Show notes: allthingsic.com/podcast.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

About
Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.

Being Candid with Matt Batten S1 E5

Matt Batten is Director of Communications and Engagement at Diocese of Llandaff, which is part of the Church in Wales. 

In this fifth episode of the Candid Comms podcast, he talks candidly with Rachel Miller. 

This conversation is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role.

The episode includes: 

• How to create a digital strategy
• The impact COVID-19 had on Matt's Comms plans
• Working successfully with leaders - including a Bishop
• How to build community 
• What being candid means to Matt
• His advice for other in-house internal communicators
• Plus Matt's top tips on measurement.

Do let me know what you think of this episode and don't forget to rate, review and subscribe.

Useful links:

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Show notes: allthingsic.com/podcast.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

You can find Matt @CommsGuyMatt on Twitter.

Thank you for stopping by,

Rachel.

About
Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.

How to measure internal communication S1 E6

Do you know how to measure internal communication? 

In this episode I've revealed what you need to know, do and think about if you want to measure your internal comms. 

Expect practical ideas and inspirational advice to help internal communicators thrive in their role.

This week's episode covers:

• The mindset of measurement
• Looking at the language of measurement
• Examples of measurement in action
• My golden rule of measurement
• Four ways to measure your internal communication
• Why you need to set your intentions
• Resources and further reading.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Show notes for episode six.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

About
Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.

How to help line managers communicate S1 E7

How would you rate your line managers' communication in your organisation?

In this episode I've revealed what you need to know, do and think about if you want to improve the way line managers communicate.

Expect practical ideas and inspirational advice to help internal communicators thrive in their role.

This week's episode covers:

• Perception of line managers

• When does good IC happen?

• How to improve the way line managers communicate 

• A Comms model to help you

• How to help leaders communicate

• What leaders need to know to communicate well

• Moving from cascade to conversation

• Training line managers

• The power of peers.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Show notes for episode seven.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to plan your IC channels S1 E8

What do you need to know about channels when starting out in the world of internal communication?

In this episode I've revealed what you need to know, do and think about if you've just begun your IC career, or want to advise new Comms pros.  

I've focused on channels and will be publishing future episodes on starting out in IC, to build on this episode. 

Expect practical ideas and inspirational advice to help internal communicators thrive in their role.

This week's episode covers:

• How to plan your channels

• How to complete a channels matrix

• Looking at 'noise' inside organisations

• How to make decisions about your channels

• The rise of Comms Bling

• Why you need a glossary

• A brilliant resource to help you.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Show notes for episode eight.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to communicate change S1 E9

Communicating change is something most internal communicators will encounter in their career. 

Do you know where to start? 

In this week's episode I've revealed what you need to know, do and think about if you're responsible for communicating change.

Expect practical ideas and inspirational advice to help internal communicators thrive in their role.

Whether you're thinking about communicating change for the first time, or have been doing so for years, there's something for everyone in this episode.

It covers:

• What is change?
• Change is...
• Perceptions of change
• Types of change
• How to use data you've gathered
• How leaders communicate change
• A technique I use to organise change
• Change Comms models.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Show notes for episode nine.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

Being Candid with Amrit Nijjar S1 E10

Amrit Nijjar is Inclusion & Belonging Manager at Tarmac. 

In this tenth episode of the Candid Comms podcast, she talks candidly with Rachel Miller. 

This conversation is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role.

It covers:

• What is belonging and inclusion?
• Why Amrit moved into this work from IC
• The importance of communities inside organisations
• The role of leaders when thinking about belonging and inclusion
• How internal communication can help diversity and inclusion ambitions
• Amrit's advice for internal communicators.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Amrit's LinkedIn profile.

Show notes for episode ten.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to prove the value of internal communication S1 E11

Have you been asked to prove the value of internal communication? Do you know how to do that?

In this 11th episode of the Candid Comms podcast, I've analysed how to prove the value of internal communication.

I examine a quote I heard recently: "Leaders know the importance, but not the value of internal comms" and break it down.

I've also shared my experiences of organisations without a dedicated Comms team in place.

This episode is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role.

It covers:

• What does it mean to prove the value of IC?
• What's the difference between internal communication and internal communications?
• The importance of measuring and defining value
• Advice for internal communicators.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Show notes for episode 11.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to start out in internal communication S1 E12

Are you starting out in the world of internal communication?

In this 12th episode of the Candid Comms podcast, I've shared what you need to know when you're entering the profession.

If you're mentoring or managing new internal communicators, it will help you too. 

This episode is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role.

It covers:

• The Institute of Internal Communication's #IChoseIC campaign
• Mentoring programmes
• Professional memberships
• Where to find IC pros online and join conversations
• The skills and behaviours you need to work in internal communication
• How to learn about internal communication from other Comms pros.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Show notes for episode 12.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to communicate hybrid working S1 E13

Are you responsible for communicating working patterns inside your organisation?

Do you need to make any changes to your internal communication channels due to home workers?

Are your stakeholders asking you for Comms advice and guidance relating to hybrid working?

If so, I’ve got you covered.

This 13th episode of the Candid Comms podcast is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role.

It covers:

• What hybrid working is
• What different working patterns mean for internal communication
• My CLEAR model: Clarifying, Listening, Evaluating, Articulating and Reviewing 
• What other companies are doing
• How to communicate hybrid working.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Rachel's new Online Masterclass: The internal communicator's guide to hybrid working.

Show notes for episode 13.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to communicate your company's values S1 E14

What are your company's values?

Do you have a consistent way of communicating them?

Do they feel like words on the wall rather than lived behaviours?

This 14th episode of the Candid Comms podcast is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role.

It covers:

• Why values are important
• Common mistakes I see companies making
• The mindset we need to have
• What other companies are doing 
• Top tips and advice you can try today.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Rachel's new Online Masterclass: The internal communicator's guide to hybrid working.

Show notes for episode 14.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

Being Candid with Frank Dias S1 E15

What is it like to work as a Comms Director inside an organisation?

When do you know if you're ready for your next career move?

What's it like to work internationally?

This 15th episode of the Candid Comms podcast features Frank Dias, Global Internal Communications Director at AXA XL.

It is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role.

Our candid conversation covers:

• Frank's career path
• Why he thinks measurement is critical for IC teams
• What it's like to work internationally
• How he views the role of a Comms Director
• Top tips and advice you can try today.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

This is the penultimate episode of season one. Thank you for supporting the show since its launch in January 2021.

Useful links:

Rachel's new Online Masterclass: The internal communicator's guide to hybrid working.

Show notes for episode 15.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

Behind the scenes of the Candid Comms podcast S1 E16

This is the final episode of season one and it goes behind the scenes of the Candid Comms podcast. 

I'm joined by my Producer, Debbie West of Seren Creative.

This episode covers:

• A look back at season one
• How the podcast is produced
• Why I relaunched my podcast after a six year break
• The highs and lows of recording in lockdown
• How the podcast got its name
• Kit recommendations
• What to expect in season two. 

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Thank you to my guests and listeners for being part of season one. We'll be taking a short break and will be back soon with season two.

Useful links:

Rachel's new Online Masterclass:The internal communicator's guide to hybrid working.

Show notes for episode 16.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to be a strategic internal communicator S2 E1

Welcome to the first episode of season two.

This week's episode focuses on working strategically in internal communication.

This episode covers:

• Jargon busting - what does it mean to be strategic?
• How can internal communicators work strategically?
• What does good look like?
• How to know if you're working in a strategic way
• Skills map from the Institute of Internal Communication
• Thoughts on being a trusted adviser
• Job titles.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Rachel's new Online Masterclass:The internal communicator's guide to hybrid working.

Show notes for episode one.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to find an Internal Comms job S2 E2

Are you looking for a job as an internal communicator?

Perhaps you're looking to move into the profession, or would like to find a new role. 

This episode will help you think it through. 

It covers:

• How to apply for internal communication roles
• How to prepare for an interview
• Ways to learn about organisations
• The best ways to sell yourself
• Questions to consider asking in interviews.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Rachel's new Online Masterclass:The internal communicator's guide to hybrid working.

Show notes for episode two.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you for stopping by,

Rachel.

How to create a sense of belonging S2 E3

A sense of belonging is something we all crave, whether in our personal lives or at work.

Connecting with people that share our values and passions makes us feel part of something bigger than ourselves.

In today's episode of the Candid Comms podcast, I've examined this topic and focused on what we need to know, do and think about.

This episode covers:

• What is a sense of belonging?
• Why does this matter for organisations?
• An exercise to help you determine and refine your definition
• The impact of culture on belonging
• The role compassion, connection and confidence play.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Rachel's new Online Masterclass:The internal communicator's guide to hybrid working.

Show notes for episode three.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you to my Producer, Debbie West of Seren Creative.

Thank you for stopping by,

Rachel.

A candid conversation about inclusion with Keith Riley S2 E4

This week's episode features Keith Riley, Communications Executive at law firm DWF, and I talking about all things diversity and inclusion related.

As we recorded this episode we both built the new Everyone Is Awesome LEGO kit, which celebrates positivity and kindness in families, communities and the world. 

This episode covers:

• Working with LGBTQ+ employees to amplify their views and voices
• What internal communicators need to be mindful of when thinking about diversity and inclusion
• Our love of LEGO
• Why do pronouns matter?
• Why Keith wore make-up at work recently
•  Why belonging and inclusion go together

and much more.

Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too.

Useful links:

Add your name to receive Rachel's Water Cooler newsletter.

Rachel's Online Masterclasses:The internal communicator's guide to hybrid working.

Show notes for episode four.

All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1500 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn.

Thank you to my Producer, Debbie West of Seren Creative.

Thank you for stopping by,

Rachel.